The current CEO of Papa John’s, Steve Ritchie, made a public apology on the company’s website after having their company’s reputation compromised. Though said apology was lacking in some otherwise-critical components, the CEO revised it to make it more empathetic and sincere, yet he exceeded just that, and in the best possible way. Here is why Steve Ritchie is being labeled as an emotionally intelligent human for his actions on behalf of Papa John’s as a company.
Apologizing can be a difficult action for some, maybe even impossible. It takes guts to apologize. It takes even more guts, not to mention a strong sense of wisdom, to not only apologize, but to realize what wrong has been committed, and corrective actions to be taken to earn back the trust of anyone, whether individually or communally.
Steve Ritchie Papa Johns‘ words were humbling because within his revised and public apology, he acknowledged that Papa John’s is a business that will not tolerate discrimination of any type, and that he himself does not tolerate the aforementioned as well. According to NRN, Ritchie also acknowledged that the company itself is a greater community, that the company’s employees are each individual staples to their respective communities, and that those communities are what make Papa John’s successful and keep them driven as a company. As mentioned in the previous paragraph, the CEO solidified his apology by working with the company to create solutions to mitigate the company’s reputation. Ritchie mentioned that he himself would be leading the movement to improve Papa John’s policies and practices, to educate their employees on both diversity and inclusion, and to not only reestablish the company’s clientele but to foster the growth of it, going forward.
With that being established, Steve Ritchie has demonstrated exceptional emotional wisdom on behalf of Papa John’s. As CEO, he utilized mitigation to maneuver the situation, and was incredibly proactive as far as future prevention of similar situations. Check out Ritchie’s profile on Bloomberg.com.